Shipped to Hundreds of Millions
Product lead on Apple Pay, Wallet & Card features used daily by millions worldwide. Three shipped experiences that demonstrate systems thinking at scale.
Card Reissue Experience
Designed the first-ever card reissue flow for Apple Card's 5th anniversary. Millions of titanium cards needed replacement—the experience had to feel effortless, not administrative.
Coordinating Goldman Sachs fulfillment, push notification timing, Wallet state management, and physical mail logistics—all to make it feel like nothing happened.
Family Sharing
Extended Apple Card to families—allowing parents to share credit access with children while maintaining spending controls and building credit history.
Co-Owner Flow
Full credit check & identity verification for both parties
Joint liability agreement—legal copy reviewed across 3 teams
Shared credit line with independent spending visibility
Removal flow: what happens to the credit line, the balance, the history?
Age-gated enrollment—different flows for 13-17 vs 18+
Spending limits set by owner, visible to participant in real-time
Daily Cash earned independently—but billed to the owner
What happens when a minor turns 18? Auto-transition or new application?
Credit bureau reporting for participants—opt-in, not automatic
Building credit with someone else's line—regulatory minefield
Late payment by owner impacts participant's credit—how do you communicate that?
Designed to feel empowering, not terrifying. Trust is the product.
Semantic Boarding Passes
PM lead on the evolution of boarding passes in Wallet—from static cards to context-aware, semantic passes that understand your journey and surface the right information at the right moment. Shipped in iOS 26.
What Shipped in iOS 26
Tap each feature to see how boarding passes evolved from static cards to intelligent, context-aware experiences.
What Leading These Taught Me
Constraint Breeds Clarity
Apple's design language is tight. Working within it taught me that good design isn't adding—it's finding the essential.
Systems Over Screens
A feature isn't a UI—it's a system. Card Reissue touched notifications, Wallet, Mail, and physical fulfillment.
Edge Cases Are the Product
Family Sharing surfaced dozens of edge cases. The "happy path" was 20% of the work.
PM + Design = Better
Being close to both strategy and craft made me a better collaborator. Now I want to be closer to the craft.
